How To Make An Order

There are three main parts to the on-line shopping process; browsing for items, maintaining your shopping cart and checking-out. Only at the check-out stage do you need to enter your name and address details, or log-in again if you have previously set up a user account.

Browsing

You can browse through the available products by

  • entering a likely search term in the search box above.
  • selecting one of the Categories in the list on the left side of the page.
  • clicking on the Specials, New Products or Featured Products links at the top of the page to show a list of those products, ten items at a time. Use the << Prev, page number or Next >> links to navigate through the pages. With the Sort By drop-down menu, you can re-order the list using other properties, such as lowest to highest prices, newest to oldest, and so on.
If you find something you wish to purchase, click on the Add to Cart single button (if displayed), or enter a number into the Add: quantity box and then click on the Add Selected to Cart button at the top or bottom of the page. This will add one or more of these items to your Shopping Cart.

Shopping Cart

Your shopping cart is a single page list of the items that you have selected to buy.

You can delete items from the shopping cart by ticking the checkbox in the Remove column next to each product, then clicking on the Update Cart button (which looks like two arrows in a circle). Update Cart is also used with the text box in the Qty column to change the purchase quantity of any product already in the cart.

The Continue Shopping button will take you back to the product page of the item you added, or back to the webshop home page so that you can explore more categories and items.

You can find out the shipping cost for the products sitting in your cart with the Shipping Estimator button. If you have not yet logged-in or entered your address details, you need to provide some basic information using the Country, State/Province and Post Code fields (the extra State/Province and Post Code fields are only required for shipping estimates within Australia). The cost estimate includes any packaging materials less any freight discount offer.

Once you are happy with your shopping cart, you can finalise your order with the Checkout button.

Checkout

There are four main steps in the checkout process

  • entering your name, address and contact details
  • choosing a shipping method from the available list
  • choosing a payment method and confirming your order
  • receiving order confirmation and dispatch emails from us

    Registration/Log-in

    For first-time users the Registration section of the page lets you enter your email address (which becomes your login name for followup vists), your name, delivery and billing address(es), contact phone numbers and a security password, entered twice for validation.

    For returning users, the Log-in section asks for your email address and password. You do not need to enter any address details again.

    Login, registration and checkout sessions are protected by strong SSL encryption running on our host site (secure.arkoola.com.au). Your personal information cannot be viewed by others when you submit it. See our Privacy Notice.

    Some items available on the webshop cannot be shipped outside Australia. These are marked on the product information page as "Ships To Australia Only". The shopping cart will not permit you to checkout if your shipping address is outside of Australia and you have one or more of these products in your cart.

    Currently you must register or log-in to complete an order.

    Shipping Method

    For delivery addresses within Australia, you can select regular Parcel Post or Express Post options (both with an optional Signature On Delivery service).

    For destinations outside Australia, items are sent via AirMail, using either Registered Post (no tracking) or Pack And Track (New Zealand, UK & US only).

    The shipping costs are determined live from the Australia Post eDeliver website. The information provided also includes an estimate of the delivery time for the package within the postal system.

    On the Shipping Method page you can also enter any special delivery instructions for your order.

    Payment Method

    The available payment methods depend on the billing address entered at registration.

    For billing addresses within Australia, you can choose from payment by Bank Transfer, Cheque/Money Order or a PayPal payment using Visa, Mastercard, American Express or your PayPal balance. You DO NOT need to be a PayPal member to make a credit card payment

    For non-Australian billing addresses, the only available method of payment is via PayPal.

    Note that orders will not be dispatched until your payment has been confirmed (in the case of cheque or money order this includes waiting for the normal cheque clearance time).

    Product prices are normally displayed in Australian Dollars (AUD). Prices include Australian Goods and Services Tax (GST) unless you are logged in and have a primary address that is outside of Australia (and are therefore exempt from GST).

    You can change the currency displayed to one of US Dollars, UK Pounds, Euros or New Zealand Dollars using the drop-down menu in the currency box at the top of the right-hand column. Prices in currencies other than AUD are intended as approximate guides only. Credit card purchases will be charged in Australian Dollars.

    Email Confirmation

    On successful completion of your order, you will receive confirmation email from our webshop. If you don't receive this email within a short period of time, please use the Contact Us page to drop us a note so we can work out why. Don't forget to check your spam folder in case our email has been redirected there.